FAQs

. How long does shipping take?

We process orders within 1–3 business days. Standard shipping takes 3–6 business days within the continental US.

2. Do you offer international shipping?

Currently, we only ship within the continental United States.

3. Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email.

4. What is your return policy?

You can return items within 30 days if they are unused and in original packaging. Please see our Refund Policy for full details.

5. How do I cancel my order?

You may cancel within 24 hours of purchase before the order ships. Contact us at support@sharmen.shop with your order number.

6. What payment methods do you accept?

We accept major credit/debit cards and PayPal.

7. Who can I contact for support?

Email us at support@sharmen.shop or call (956) 724-9224 during business hours.

8. What if my package is lost or stolen?

If your package is marked delivered but you haven’t received it, please check with neighbors and the carrier. Contact us for further assistance.

9. Can I change my shipping address after placing an order?

Please contact us immediately. If the order hasn’t shipped, we may be able to update the address.

10. Do you offer gift cards?

Not at this time, but stay tuned for updates!