Order Cancellation Policy

At Sharmen.shop, we understand that plans can change. Below is our policy regarding order cancellations.

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1. Cancellation Before Shipment

You may cancel your order within 24 hours of placing it — as long as it has not been shipped.

To request a cancellation:

• Email us at support@sharmen.shop

• Include your order number and reason for cancellation

• You may also call us at (956) 724-9224 during business hours

If the order has not been processed or dispatched yet, we will cancel it and issue a full refund to your original payment method.

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2. Cancellation After Shipment

Once your order has shipped, we are unable to cancel it. However, you may still initiate a return once you receive the item. Please refer to our Refund Policy for return instructions.

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3. Refused Deliveries

If you refuse delivery of a shipped package, it will be treated as a return under our standard return policy, and return shipping fees may apply.

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4. Pre-Orders or Backorders

If your order includes a pre-order or backordered item, you may cancel it any time before the item ships by contacting our support team.

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Need Help?

📧 Email: support@sharmen.shop
📞 Phone: (956) 724-9224
📍 Address: 2084 Holt Way, Grapevine, TX 76051